Collection of Your Information
You can browse the public areas of the Site without telling us who you are or revealing any personal information about yourself. However, once you give us your personal information, you are no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers and/or the servers of our third-party host.
We may collect and store the following personal information:
- Your name, telephone number, email address, address, fax number, gender, social media contact information (e.g. Twitter, Facebook, or LinkedIn), employer name, and biographical information (e.g. job title and credentials) if provided to us through the Site;
- Transactional information based on your activities on or through the Site, such as content you submit to the Site;
- Correspondence through the Site, and any correspondence sent to us;
- Computer sign-on data, statistics on page views, and traffic to and from the Site;
- Other information, including IP addresses and standard web log information; and
- Information from third parties.
Creation of a User Account
The Site provides the opportunity to create a user account (an “Account”) as part of your use of the Site. Use of certain areas of the Site, such as the HERO Think Tank Resource Center or the HERO Library, may require the creation of an Account [as described in the Terms and Conditions of Website Use]. However, you are not required to create or maintain an Account in order to have access to or use the public areas of the Site.
If you create an Account, you will be asked for certain information, such as your name, email address, job title, employer name, address, telephone number, and password (“Account Information”) . We may use Account Information, alone or together with other information, to enhance and improve the Site.
By default, all content posted or uploaded by a user to the HERO Library on the Site (“User Content”) is viewable by other users within the HERO Think Tank Resource Center. You should assume that anything you post or upload to the Site is accessible by other users, and you may lose any privacy rights you might have regarding such content. Please keep in mind that anything you share with another user may be posted to the HERO Library by that user. Additionally, information shared on the HERO Library may be copied and shared throughout the Internet.
The Health Enhancement Research Organization (“HERO”) is a national non-profit organization focused on identifying and sharing best practices in the employee health management field for the purpose of improving the health and well-being of employees, retirees, and their families. One of HERO’s methods for accomplishing these goals is the HERO Employee Health Management Best Practices Scorecard in Collaboration with Mercer (the “Scorecard”), which may be completed on behalf of your organization to aid in planning your organization’s employee health management strategies and comparing your organization’s strategies to the practices of other organizations nationwide.
Users of the Site have the opportunity to register for meetings, forums, seminars, and other scheduled events. Registration for such events may require the creation of a registration profile (a “Profile”). If you create a Profile, you will be asked for certain information, such as your name, password, gender, email address, telephone number, fax number, address, employer name, employer website, credentials, job title, and a biographical statement (e.g. the department in which you are employed and your position within such department or your organization) (“Profile Information”).
Protected Health Information
The Site is not designed or equipped to collect, and does not desire to receive, protected health information. It is the Site’s policy that no user may submit any protected health information, whether belonging to the user or others, to or through the Site, including as part of the user’s completion of a Scorecard. Further, your content or information may be deleted and your Account, if you have created one, terminated without warning if you submit content or information which we reasonably believe, in our sole and absolute discretion, contains protected health information.
Use of Your Information
- Provide, enhance, improve, and develop the Site and its services;
- Provide scheduled meetings, forums, seminars, and other events for which you have registered;
- Resolve disputes and troubleshoot problems, including fighting spam, malware, and identify theft;
- Measure and improve our services and the Site’s content and layout, including by identifying popular content.
Use of Scorecard Information
As stated above, HERO may use Scorecard Data pursuant to the Scorecard’s terms and conditions. Any use of your organization’s individually identifiable data for research or other purposes will require your organization’s prior written consent. However, aggregated information with no individual organization identifiers may be used by HERO for normative and research purposes in the field of employee health management, and aggregated results of such research may be published.
You may receive emails and other communications from us which you can opt-out of receiving. Additionally, we may use your personal information, including your name, email address, address, and telephone number, to respond to communications from you. We may also use your personal information to respond to your requests for additional information or updates related to HERO, the Site, content provided on the Site, and general information to provide the results of, and any other information related to, your submission of a Scorecard; to provide information and updates related to events for which you have registered or requested information; and to respond to your requests for, and purchases of, Scorecard benchmark reports and similar documents.
We may also send you administrative communications relating to your Account, such as communications for the purpose of Account recovery or resetting a password. These communications are considered part of your Account, and you may not be able to opt-out from receiving such communications. We will never email you to ask for your password or other Account Information. If you receive such an email, do not reply with your Account Information, and please forward the email to us.
Disclosure of Your Information
Public Nature of User Content
As noted above, User Content posted or uploaded to the HERO Library is shared with other users with access to the HERO Library through their Accounts. This kind of information can be seen by anyone accessing the HERO Library. Thus, you should be careful about what you choose to disclose on the HERO Library and make sure that it is information you are willing, and permitted, to share with others.
Disclosure of Scorecard Data
HERO may disclose Scorecard Data pursuant to the Scorecard’s terms and conditions. Such disclosure includes disclosure of aggregated information with no individual organization identifiers to third parties for research purposes in the field of employee health management. Additionally, aggregated results of such research studies may be published. HERO may also disclose the names of any organizations which have completed the Scorecard, omitting such organizations’ contact information, and a list of such names may be published. However, your organization’s individually identifiable responses to the Scorecard will be kept strictly confidential, and any disclosure of your organization’s individually identifiable Scorecard Data for research or other purposes will require your prior written consent.
Disclosure to Third-Party Service Providers
Disclosure upon Your Request
Additionally, we may also share your personal information with third parties to whom you explicitly ask us to send your information. If you ask us to release information that we have about your Account, we will do so if it is reasonable and not unduly burdensome.
Additional Disclosure Rights
We may share or disclose non-private information or other non-personally identifying information with people and entities that we do business or collaborate with.
Credit Card Information
We do not store or collect any credit card information that is submitted to our Third-Party Payment Processor, but we do have access to such information. Any credit card information accessed by us will be used solely for the purpose of verifying and completing your order.
We use “cookies” (small files placed on your hard drive) on certain pages of the Site to help analyze our web page flow, customize our services, measure Site and promotional effectiveness, and promote trust and safety. We may set and access cookies on your computer. All users can access and delete cookies through their web browser settings.
A few important things you should know about cookies are that:
- Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
- You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.
We are very sensitive to children’s privacy issues. We encourage parents and guardians to supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address, and other personal information online without parental consent.
It is the Site’s policy that no individual under the age of 13 may submit any personal information to the Site, including, for example, a name, address, telephone number, or email address. Further, your content or information may be deleted and your Account may be terminated without warning if we believe that you are under 13 years of age, if we believe that you are under 18 years of age and you represent your age as 18 or older, or if we believe you are over 18 and you represent yourself as under 18.
Personal information provided through the creation of your Account, if you have one, is protected by a password for your privacy and security. We may enable additional security features in the future. It is important that you prevent unauthorized access to your Account and information by creating a unique, secure, and protected password and limiting access to your computer or browser by signing off after you have finished accessing your Account on the Site.
Third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we work very hard to protect your privacy, we cannot guarantee the security of information or that your personal information or private communications will always remain private. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
No Spam or Spoofing
To report Site-related spam or spoof emails to the Site, please forward the email to firstname.lastname@example.org.
You may not use the Site to send spam or otherwise send content that would violate our Terms and Conditions of Website Use.
Editing and Deleting Your Account
If you have created an Account, you can access most information associated with your Account. You can edit your Account Information, including your marketing preferences, at any time. If you choose to delete your Account, you may do so by accessing your Account or by emailing us and providing proof of authority over the Account. Sufficient proof of authority will vary depending on the circumstances, but it will generally require sufficient identifying information so that we are confident that you are the owner of the Account. Note that deleting your Account may not fully remove your User Content from our system, as caching of, backups of, copies of, or references to your Account Information may not be immediately removed. In addition, given the nature of the Site, some of the activity through your Account prior to its deletion, such as reposting of your User Content by other users, may remain stored on our servers and accessible to other users within the HERO Library.
Questions & Concerns