Archive by Author

The Voice of the Customer: Proceedings (1) from HERO’s 2017 Winter Think Tank on The Employee Experience

SME Panel: Rick Johnson, J.D. Power and Associates; Dana Hyatt, Customer Experience Professionals Association HERO Member Panel: Patty Ann Hawes, RN, MS, BSN, COHN, National Security Agency; Patty Purpur de Vries, MS, Stanford University; Shelly Wolff, Willis Towers Watson On February 23-24, HERO members gathered in San Antonio, Texas for our Winter Think Tank on […]

Next Practices for Improving the Employee Experience: Proceedings (3) from HERO’s 2017 Winter Think Tank on The Employee Experience

Presenter: Dexter Shurney, MD, Cummins Reactor Panel: Rajiv Kumar, MD, Virgin Pulse Institute; Lane Yahchouchi, Southwest Airlines; Dexter Shurney, MD, Cummins On February 23-24, HERO members gathered in San Antonio, Texas for our Winter Think Tank on the topic of “The Employee Experience.” Having discussed concepts, approaches, challenges, and new applications for “voice of the […]

Strategic Planning as a Fundamental Step for Achieving Outcomes

Authored by Niki Hunt, M.Ed., RD, LDN, CHES; Senior Health Education Consultant, Geneia Nicole Hunt is a senior health education consultant for Geneia. She earned a Bachelor of Science degree in Sports Nutrition and Nutrition/Dietetics from Mansfield University of Pennsylvania and received a Master of Education degree in Health Education from Penn State University. She […]

HERO Briefs by Jessica Grossmeier (December 2015)

December can be a frenetic time of meeting year-end deadlines, preparing for winter holidays, and planning for the next year. So this month’s briefings seek to integrate balance with busy-ness by highlighting news, events, and resources that “give back” in some way. Read on about health-related movie therapy, February Think Tank plans, the gift of […]