Dover Corporation

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Dover is a diversified, global manufacturer with more than 30 distinct operating companies (OpCos) and more than 100 US locations. While benefits management historically had been decentralized, in 2011 Dover implemented a corporate-wide benefits strategy that maintained some local flexibility while recognizing the benefits of common ownership. Dover’s Health and Wellness Benefits Manager, Amy Katzoff, and her team used the Scorecard to help bring the OpCos onto the same page to measure, understand and improve EHM (employer health management strategy). By requiring each OpCo to complete the Scorecard, Dover was able to establish baseline information on the EHM activities of the OpCos. The Scorecard helped create a common language and unified approach to EHM strategies across all of the distinct and culturally unique OpCos, and teach them the basics of EHM best practices.

With this information, Ms. Katzoff was able to create recommendations and next steps for both Dover and the OpCos. “We created an average score for all the Dover OpCos and compared that to the national average to see where we wanted to improve overall,” she said. They also looked at each OpCo’s individual score. Those below the Dover average were tasked with improving their scores over time, but given the flexibility to choose what programs would work best in their sites. For example, a site with a high percentage of overweight employees hired an onsite health coach and established a weight management and gym membership reimbursement program.

“Going forward, we’ll use the Scorecard as a tool to gauge the OpCos’ yearly progress on their programs,” Ms. Katzoff said.

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