July 22, 2025 12:00 pm Central
Register 1 CHES/MCHES Credit Available
Guest Panelists:
Colin P West, MD, PhD
Workforce well-being has become one of the most pressing challenges within healthcare organizations, directly impacting healthcare professionals and the quality of care they provide. This webinar will briefly detail the critical drivers of burnout and well-being, focusing on the key factors that contribute to both distress and well-being within healthcare settings. This session will also describe the recent development and implementation of a comprehensive framework for employee well-being at Mayo Clinic, co-created to integrate and reflect the voice and needs of the employees themselves. Participants will gain valuable insights into strategies for identifying and addressing burnout, fostering a healthier work environment, and promoting learning and working environments within which healthcare teams can thrive. By exploring the framework for evidence-based approaches to reducing burnout and supporting healthcare professional well-being, this session will demonstrate how leadership to promote a more engaged and supported workforce can enhance overall patient care and improve organizational outcomes.
After this educational event, participants will be able to:
- Identify the primary drivers of burnout and well-being among healthcare professionals and their impact on workforce performance and patient care.
- Describe evidence-based strategies and organizational practices that support healthcare professional well-being and mitigate burnout.
- Examine the development and application of Mayo Clinic’s comprehensive employee well-being framework, including its co-creation process with staff input.
- Assess the role of leadership in cultivating a supportive work environment that enhances employee engagement, resilience, and organizational outcomes.
SPEAKER
Originally from Seattle, Dr. West received his MD and PhD in Biostatistics from the University of Iowa in 1999. He completed residency and chief residency in internal medicine at Mayo Clinic, and joined the faculty in General Internal Medicine in 2004. He is currently Professor of Medicine, Medical Education, and Biostatistics at Mayo. He is Director of the Mayo Clinic Program on Physician Well-Being and was named the first Medical Director of Employee Well-Being for Mayo Clinic in 2022. Dr. West’s research has focused on medical education and physician well-being, and has been widely published in prominent journals including Lancet, JAMA, Annals of Internal Medicine, and JAMA Internal Medicine.
CO-HOSTS
Paul Terry, PhD, is a Senior Fellow at HERO where he leads our learning agenda. Paul is also Editor-in-Chief of the American Journal of Health Promotion. His prior positions were president and CEO at HERO, president and CEO at StayWell Health Management, and president and CEO at The Park Nicollet Institute. Paul is the author of four books and over 200 research and professional papers. A study he led won the C. Everett Koop National Health Award. He was awarded two Fulbright Senior Scholarships and served on advisory councils for The National Academy of Sciences, the American Heart Association, the CDC, the University of North Carolina, Gillings School of Global Public Health, and the Harvard T.H. Chan School of Public Health.
Wendy Lynch, PhD, HERO Senior Education Fellow As a research scientist working in the business world, Dr. Wendy Lynch learned to straddle commercial and academic goals, converting analytic results into market success. Through her experience in diverse work settings she became familiar with (and fascinated by) the unique language of each. That experience led to her true passion of promoting clear and meaningful conversation that promotes mutual understanding and success. A consultant to numerous Fortune 100 companies, her career includes faculty at the UC Health Sciences Center, VP of Strategic Development at HCMS, Principal at Mercer HR and Board of Directors for two publicly-traded firms. Now Dr. Lynch runs her own consulting firm conducting Big Data analytic projects in Human Capital Management. In every instance and every setting, communication is key.
A frequent speaker, and author of over 100 peer-reviewed publications, Dr. Lynch has also published four books, including, Get to What Matters: Tools to Transform Conversations at Work.
Sponsored by Health Enhancement Research Organization (HERO), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive 1 total Category I continuing education contact hours. Provider ID#101039